Policy · 3 minute read
We hate policies (the ones nobody reads)
We don’t like the way policies usually work in care homes. You know the ones. Long documents, written in legal language, printed out and put in a folder that nobody opens until an inspector is on the way. Policies matter. They protect residents, support staff and keep services safe. But a policy only works if people read it, understand it and use it. Too often, that just doesn’t happen. Here’s why, and what we decided to do about it.
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